Privacy Policy

1. Who We Are

VisionStack Web Design provides website design, development, maintenance, and related digital services.

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us using the information provided in the Contact Us section.

2. Personal Information We Collect

VisionStack only collects personal information that you voluntarily provide to us when it is reasonably necessary for our business purposes.

This may include:

• Your name
• Business or organization name
• Email address
• Telephone number
• Information provided when requesting a quote
• Information provided through an inquiry or contact form
• Project details and requirements
• Information you provide when communicating with us about a project or our services

We do not intentionally collect information that is unnecessary for these purposes.

3. How We Collect Information

We may collect personal information when you:

• Request a quote from VisionStack
• Submit a contact or inquiry form on VisionStack.ca
• Contact us by email, telephone, or another communication method
• Communicate with us regarding an existing or potential project
• Provide information necessary for us to provide our services

We generally collect information directly from you.

4. How We Use Personal Information

VisionStack uses the personal information you provide for purposes such as:

• Responding to inquiries
• Preparing and providing quotes
• Discussing potential projects
• Communicating with clients
• Managing ongoing projects
• Providing requested website design or development services
• Providing client support and communication
• Maintaining appropriate business records
• Fulfilling contractual or legal obligations

VisionStack does not use your personal information for unrelated purposes without appropriate consent, unless otherwise permitted or required by law.

5. Consent

By voluntarily providing your personal information to VisionStack, you consent to its collection, use, and disclosure for the purposes reasonably described at the time you provide the information and in this Privacy Policy.

You may withdraw your consent where permitted by applicable law. However, withdrawing consent may affect our ability to respond to your inquiry, provide a quote, communicate with you, or provide requested services.

Certain information may be collected, used, or disclosed without consent where permitted or required by applicable law.

6. Disclosure of Personal Information

VisionStack does not sell or rent your personal information.

We generally do not disclose your personal information to third parties except where reasonably necessary to operate our business, provide requested services, or where permitted or required by law.

For example, information may be shared with service providers that help us operate our business or communicate with you, where necessary.

We may also disclose information when required by law, court order, or other lawful authority.

7. Third-Party Service Providers

VisionStack may use third-party services to support basic business operations, such as:

• Email and communication services
• Website hosting
• Contact-form services
• Cloud storage or business software

These providers may process information on our behalf when necessary to provide their services.

VisionStack takes reasonable steps to use service providers that provide appropriate protection for personal information.

Some service providers may store or process information outside Alberta or Canada. In those circumstances, the information may be subject to the laws of the jurisdiction where it is stored or processed.

8. Contact Forms and Quote Requests

When you submit information through a contact form or quote request on VisionStack.ca, the information you provide may be used to:

• Respond to your request
• Contact you regarding your inquiry
• Prepare a quote
• Understand your project requirements
• Follow up regarding a potential project

We do not use information submitted through these forms for unrelated purposes.

9. Client Communications

If you become a VisionStack client, we may retain information you provide during communications regarding your project.

This information may include project requirements, contact information, instructions, feedback, and other information necessary to provide our services.

Client information is used to communicate with you, manage your project, provide services, and maintain appropriate business records.

10. Information Security

VisionStack takes reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, collection, use, disclosure, loss, or destruction.

However, no electronic storage system or method of transmitting information over the Internet can be guaranteed to be completely secure.

While we take reasonable precautions to protect personal information, we cannot guarantee absolute security.

11. Retention of Personal Information

VisionStack retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, providing services, maintaining client relationships, maintaining appropriate business records, resolving disputes, and meeting applicable legal or contractual requirements.

When information is no longer reasonably required, VisionStack may securely delete or destroy it, subject to applicable legal requirements.

12. Access to Your Personal Information

Subject to applicable law and legal exceptions, you may request access to personal information that VisionStack holds about you.

You may also request that inaccurate or incomplete personal information be corrected.

Requests may be submitted using the contact information provided below.

We may need to verify your identity before processing an access or correction request.

13. Privacy Questions and Complaints

If you have a question, concern, or complaint regarding how VisionStack handles your personal information, please contact us first so that we can review and address your concern.

You may contact us regarding:

• Personal information we hold about you
• How your information is being used
• How your information is being disclosed
• Requests to correct inaccurate information
• Questions about our privacy practices

If your concern cannot be resolved directly with VisionStack, you may have the right to contact the applicable privacy regulator, including the Office of the Information and Privacy Commissioner of Alberta (OIPC) where Alberta's Personal Information Protection Act applies.

14. Children's Privacy

VisionStack.ca is intended for a general audience.

VisionStack does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that personal information has been provided to VisionStack inappropriately, please contact us.

15. Business Transfers

If VisionStack's business or substantially all of its assets are sold, transferred, reorganized, or merged, personal information associated with the business may be transferred as part of that transaction, subject to applicable privacy laws.

16. Changes to This Privacy Policy

VisionStack may update this Privacy Policy from time to time to reflect changes to our business practices, services, or applicable privacy requirements.

When changes are made, the updated version will be posted on this page and the Last Updated date will be changed accordingly.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or have a privacy concern, please contact: